Inside the Head of a TV Junkie

In case you guys didn’t check my other site…

The Coyotes have been pissing me off because they charged me a price for season tickets that was not correct. Originally, right after the lockout, it was the correct price. But, once they decided to lower the prices, I was called and told that I would be getting a discount. Long story short, I have been playing phone tag with the Coyotes for the past few months trying to get my refund!

(ok, the long story will not be short)

After talking to voice mail boxes all last week, I finally wised up and called the main Coyotes number. I asked the very nice secretary to please let me speak to someone who was in the office that could answer my questions regarding my season ticket order. I was put on hold for about 5 mins (thought she was going to transfer me to a vm box again) and surprisingly, she came back on and said, “I’m transferring you to Anthony now, please hold.” To my surprise, a real person answered!! So I kindly asked this guy to check out my account and see if there was anything wrong with it. Almost instantaneously he recognized that I had not received my refund! He said, “Mr. Almaraz, I don’t see the refund that should be on this account. This is troubling because you’ve had this account since the end of July. Let me go ahead and run this credit through for you right now.” Wow! Such service after weeks and hours of frustration! I hardly expected to see the refund within the week but come Saturday night, there it was, sitting on my account when I checked on-line! Amazing!

Now all I’m waiting for is my tickets to arrive. For some ODD reason they are printing them up in Canada and they will be shipped from there via UPS. Keeping my fingers crossed that they arrive before the beginning of the season in October. You know how lazy those Canadians can be!!! ;o)