As some of you know, I purchased an iPhone a few months back. Since day one, I have been having this issue where when I restart the phone, I would get a voice mail notification icon even when I wouldn’t have a voice mail. This icon would not go away until I checked my voice mail from the phone. It was getting pretty annoying. I finally decided to do some research via Google when my phone started not ringing and sending people straight to voice mail. According to the Internet, I most likely had a bad SIM card. Before I ran out and bought a new one, I decided to give T-Mobile a call for myself. Here’s how the conversation went.
Customer Service Rep (CSR): “Thank you for calling T-Mobile, how may I help you?
Me: “I appear to be having some issues with my SIM card. Calls don’t ring in on my phone and people get sent straight to voice mail.”
CSR: “May I ask what phone you are using?
Me: “I’m on an iPhone”
CSR: “Okay, we’ve been receiving a few calls about this sort of thing with iPhone users. How old is your SIM card?”
Me: “I got a new one back in late 2004 or early 2005″
CSR: “Woah, you need a new SIM card. SIM cards have gone from 32KB to 64KB and they have just become better overall. Should I send one out to you? It will be $19.99 plus tax.”
Me: “Can I just pick one up at the T-Mobile store?
CSR: “Yes, you can do that. Would you like me to tell you where the closest one is located?”
Me: “No thanks. I know where one is located.”
So there you have it. I went to the T-Mobile store near where I had lunch and bought a new SIM. I had to call T-Mobile to activate it but so far, no issues. This is how customer service with a cell phone company should be like. Over the past 5 years that I’ve been a T-Mobile customer, I have maybe had 1 or 2 bad customer service experiences. Now, if T-Mobile would just get some cool phones. I guess you can’t have everything in life, right?
















