I came into work today and began doing some research into Home Depot issues we’ve been having. I received some emails overnight that were very frustrating. Basically, I was being asked to provide more examples to someone who already said they wouldn’t be able to help me. I’ve been dealing with this issue for over two months. Obviously I was annoyed.
Anyway, I decided to vent my frustration on Twitter. To my surprise, I received a response to my Tweet by someone at Home Depot corporate asking if there was anything they could do to help. I haven’t responded and pobably won’t, but it is kind of cool that Home Depot has people monitoring tweets for dissatisfied customers. Horray for technology!
That’s kind of great…and kind of strange.
At least your tweet didn’t reveal that it was a work issue. Could have been awkward.