Was This Clearly Written?

I have to post tickets for things to get corrected at work with the IT programmers.  I programmed business rules in my old job so I kind of know how to include all the details that will be needed to complete the request.  Here’s an example of a ticket I opened the other week:

1.  Describe situation leading to the request and the business problem to be solved.
X-REF Entries are being truncated and causing rejections
2.  Detailed description of the enhancement.
The field in the X-REF table is too small to accommodate the location code required by the customer on the 210.  We need to send the complete code to keep these invoices from being rejected.
Example:
7854685
In the example above, the XREF entry for the consignee is DEMAND POINT(ALAM when what the customer needs to see is DEMAND POINT(ALAMEDA)
The response I got back from the IT department was that they needed more information.  They were not sure what the problem was.  Maybe I’m blind or something but the details I gave about the problem define it pretty well.  What else could I possibly have said?  So, I responded by just copying and pasting the same text from my original ticket into the request for more info from IT.  We’ll see how it goes tomorrow.  *Sigh*
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